Terms

Delivery & Returns

Returns

1. An item wanted to be exchanged can be exchanged for a different size or colour within 14 days of receiving your original order. We can refund original price of item purchased at if refunded for a valid reason. Items will be inspected on return. Sale items cannot be refunded.

2. We endeavour to process all returns however in the instance that an item has been returned in an unsuitable condition, we may need to return this item back to you. Please ensure labels and tags are not removed and items are returned in the same condition they were received.

3. Returns are not free for customers at present. If items have been sent out incorrect as per order or are faulty we may be able to refund your returns costs.

4. Upon receipt of the goods we will give you a full credit note for the amount paid less the original delivery charges

5. Try to use a tracked or recorded postal service to return your item and keep all proof of posting. We may request proof of postage if any problems arise with your return.

6. The provisions of our Returns & Exchanges Policy do not affect your statutory rights.

7. Our returns address is present on your receipt; simply follow the instructions to return your goods under the conditions listed above.

  1. Send the item(s) to : Macie's Kidz - 120 Ashton Road, Denton, Manchester, M34 3JE
  2. Enclose your original invoice in the package
  3. You will be responsible for the item(s) reaching us. It may be useful to obtain proof of postage (a postage receipt) and insuring the item.
  4. Once we have received the item(s) we will send you a notification email to state your return is being processed 
  5. Please allow up to 10 working days for monies to be credited to your bank/paypal if applicable 

8. Faulty items are to be sent back via tracked delivery we will in turn send these to the relevant supplier for testing to ensure no misuse has occurred, in this instance the item will be returned to you. Our suppliers reserve the right to reject any returns if the consumer has deliberately damaged.

any item which is sold separately by our suppliers may be put as a set in store, suppliers will only accept returns to the relevant garments if applicable.


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Delivery
 

Standard Delivery (3-5 Days) £4.95
Express Delivery (0-2 Days)* £6.95
Europe Standard Delivery £15.00
Worldwide Standard Delivery £25.00

*Next day delivery is available if ordered before 13.00 we aim to deliver by the next day but not guaranteed. 
Before you order please ring our shop for more info on 0161 320 5478

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Cancellations

We endeavour to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.

If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

Macies Kidz reserve the right to cancel any order at any stage

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
Incorrect pricing. Due to the sometimes volatile market for products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item, alternativly we do give the option to pay the difference if the item is still somthing you would like.
Non-Payment.If payment is not received within a reasonable amount of time after the order has been placed on payment plan over 8weeks , we may cancel an order without notice.

 

The Terms are valid for in store & online purchases.

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